David, I have to disagree. The upgrade program HAS been broken for the longest of time. Upgrades in the "old" program (pre-automatic upgrades) went not to the member with the highest qualifying elite status, but to the elite member who, regardless of status, had quick dialing fingers and stayed up late.

I will agree that the order of processing the upgrades with the new automatic program is less than desireable for golds and particularly silvers because of the consideration of fare basis. Also, given the comments on these boards, the system needs to have some kinks worked out. All in all though, I support the new program.....now if Gordon would just listen and get rid of the silly 30 day rule on international upgrade awards, perhaps CO would get back to being the #1 FF program.