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Old Apr 16, 2005 | 10:49 am
  #11  
NM
 
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
Even when issued through an Australian agent, an airline is involved in the issue process. Normally an Australian TA is going to use QF for that process. And yes, I have plenty of stories of needing to advise the TA of the rules when the airline has not understood them properly.

But occasionally the airline and TA can make a mistake and issue a ticket that is not completely in compliance with the rules. When that happens, you just keep quiet, ensure you don't need to have the ticket re-issued (until after the mistake segment) and enjoy the benefits of the mistake (maybe some more on that topic when I complete this DONE4).

As for the need to include AA for MEL-LAX, that is due to revenue allocation. The various airlines are allocated a percentage of the overall fare based on the proportion of miles flown on each airline. So by changing to the AA codesahre, AA gets a bigger proportion of the renevue from the fare. Probably a good penalty against QF for not doing the right thing with the ticket issue in teh first place.
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