FlyerTalk Forums - View Single Post - Highlands Inn - Hyatt Carmel REVIEW - MASTER THREAD
Old Apr 16, 2005 | 1:02 am
  #23  
jkc22
 
Join Date: Jan 2003
Location: SFO/OAK
Programs: AA/EXP 3MM; UA/1K; HY/DIA; SPG/PLT; Fairmont/Life PLT
Posts: 2,232
$90.....Good Deal....But Don't Expect 4 Stars...

Originally Posted by danielonn
....$90 dollars a night. ..includes a gift card to be used at the restaurants on sight or for a spa package...

So my Qs to you are
1. Did I do good by requesting the bi-level Townhouse ocean view?
2.The resort is listed as an AAA 4 star...
3.Has anyone stayed in a Spa Suite or Bi Level Town House.What was your impressions? Is the kitchen a full one with stove,refrigerator etc?
4.How is the pool? Is it deep and heated enough? We're going in June.

...scored a good deal. I reserved it for three nights. I shall write a report. But your comments on the dining at the Park Hyatt Higlands Inn in Carmel and other info and experiences would be most appreciated.

Can one compare Park Hyatt to the Four Seasons and Ritz Carlton? The PH looks very luxurious.

Thanks.
It's a severely overrated property. Friendly (but sadly very incompetent) staff. The staff there are "used to receiving positive feedback" (their words when answering a complaint) so they answer complaints with smiles and no action.

Anyway, $90 is a good deal, one can't even stay at a Holiday Inn these days for that amount. I don't recall an actual physical spa there, but only call in services. I dined at the restaurant and it's adequate for the $$ paid.....(aside, a Catherine, who used to be the RC attendant at the Sacramento Hyatt, now works there and she is very friendly and warm.....probably the ONLY good thing about the property, and the Indian(?) Sommelier at the restaurant too). He was so helpful and knowledgeable with wines that I gifted a bottle of my Ducru-Beaucaillou to him…..I was serving a vertical of D-B…82, 83, 85, and, 86……for my birthday dinner.

Anyway, to answer you questions:

1. Yes, a bi-level townhouse is a very interesting and unique room, you did good. All rooms have oceanview, so that designation is moot......be aware that the rooms at the back (higher up on the hillside) have limited views due to trees and buildings in front, but still a decent view. The "500" series have the best views, IMO.

2. Not worthy of 4 stars at all.....no modern "luxury" whatsoever. It pretends to be something it is not. Service not worthy of 4 stars. Valets/bellmen are friendly and helpful (and they need to hike to get your luggage to the rooms!)

3. Kitchen has a stove (electric) and a microwave plus a mini fridge under the sink. Think vacation/ski resort type of convenience kitchen. Don't expect to cook a gourmet meal. Suites have sofabeds in case you need the extra bed, as all the bedrooms have only King beds.

4. Pool is pitiful and laughable.....do not even attempt to compare it with any respectable "resort" pool. It's a mini-pool resembling those in a low-end garden apartment complex, surrounded by no more than 20 lounge chairs. Also, no chance of any view from the pool/hot tub (a miniscule one too, 8 person capacity only). All you see from the "pool" area is the balcony of the 500 series rooms.

Anyway, you (and others) may have different opinions, but myself and Pickles are not fans of this property. You might want to do a search.....

Comparing this "pile" (credit Pickles) to FS and R-C is an insult to both and even to the PH name. This property is NOT worthy of the Park designation. If you have stayed at Paris, Milan, Tokyo, and Goa Park Hyatts prepare to be disappointed by this "Park".

But then again, it has its historic and rustic "charm" and an amazing view....those are all I would say are this hotel's selling points.....calling this "pile" a luxury hotel is a perfect example of the misuse of the word "luxury."

The other issues that completely put me off were: dishonest staff, staff who cannot take ownership of fault, and lack of action to address fault. I had plan a birthday weekend getaway last November there and dumped $1200 at the restaurant, what do you know, they said my $300 AAA rate booked online was too "low" to be eligible for points (had the asterisk) at check out. It took me over a week and raising a HELL of a stink to GP CS and on FT to get it resolved. The hotel blamed GP, claiming that only GP can determine whether a rate is eligible. NOTE: TO THIS DATE I HAVE NOT HAD ANY APOLOGY WHATSOEVER IN ANY SHAPE OR FORM FOR MY INCONVENIENCE.....I HAD TO CHASE AND HUNT THE POINTS DOWN.....the front desk manager Mr. Stefan Lorch basically said he didn't care about me having received my points or not......I hope he's been removed from the property.

All in all, I will NEVER return to this property.
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