freefaller12k,

CO obviously should have responded better -- no excuse. But FYI, you should not realistically expect to be able to use those upgrade certs that come with the Prestige Pak. By the time you're eligible to use them (<2 hours prior to departure), CO elites will most likely have snagged all the seats. Touting these certs, too, in and of itself is a pretty lame PR move, given how useless they actually are.