IMO, this issue is symptomatic of a bigger problem at Continental. Their entire e-mail system appears to be unreliable. Look at other recent threads about people not receiving EUA notices, or even announcements of the EUA program. It all comes down to the system working sporadically, which is worse than not at all. I got the November statement on line, but never an announcement of the EUA program. EUA upgrade notices come through, SOMETIMES. Sometimes, they are there in the morning, as they should be, other times not until the afternoon, if ever.
I thought it might be my e-mail provider (hotmail) that was holding up the EUA notices. Then I find out that a lot of people are haveing the same problem and they are not xxx.hotmail.com. CO has some major work to do in Houston. From phone calls and e-mails I have received, I think that they are becomming aware that there is a big problem. We can only hope that they resolve it expeditiously.