Originally posted by Kitty Hawk:
Jaws,
I have a Saturday flight,
with an e-ticket, that has not been upgraded as of 11am ET today, and two different phone agents have refused to upgrade me. They said I should wait for the EUA to run. And ITN shows F9 right now. I'm on hold, waiting for a third agent. After this one I start screaming.
Kitty Hawk,
PLEASE use this opportunity to be the test case. Call 1-800 wecare2 and tell them as a CO elite you are following the procedure as detailed in your 2000 elite guide as provided to you by Continental One Pass at the beginning of the year. As you have received no updated or changed manual, and the one pass website still shows this manual and it's procedures as the current Elite Members Guide,
DEMAND THAT THEY HONOR THEIR POSTED RULES AND PROCEDURES AND GIVE YOU THE UPGRADE!!!!!!
Let us know how it turns out.
[This message has been edited by NJDavid (edited 11-09-2000).]