Well, boys and girls,

Part of the EUA mystery upgrade automatics have been deciphered. I talked to a Platinum Elite agent tonight and we discussed CO's blatant discrimination against JAWS. After about 10 minutes, the agent told me that he had a lot of calls for upgrades by people who should have been upgraded, but were not. The Key: All the pax that this agent had talked to regarding EUA, and no upgrade e-mails, had PAPER TICKETS! I happen to have a paper ticket for the second time this year and it has 2 CO and 1 NWA segment on it. The first segment I called on Sunday before my early Monday departure, I got upgraded. The NWA segment was upgraded at the ticket counter. And, the final CO segment on 11/10/00, was upgraded by the GREAT Elite agent that I talked to.

CO realizes that they have a few bugs in the EUA System. In fact, the agent that I talked to is reporting this to the proper person in Houston.