I, too, had problems in trying to give my son
and his new bride RT Business Class tickets to Hawaii. I made reservations 5 months ahead of departure and NEVER got
confirmation of BC seats. I was told that BC
award seats are not released until 30 days
before departure. I called exactly 30 days
before departure and there was nothing
available. I called everyday after that until
about 10 days before departure. Being totally frustrated at this point, I called the
1-800-wecare2. It should be 1-800-wedon'tcare. I then called the OnePass Service Center, explained the
frustration and problem. OnePass Service
Center then put me in touch with CO marketing and they were able to confirm
BC seats on the return trip. The real problem here is CO revenue. CO says they
want Elites to use their miles, but they really
want the revenue.