Originally Posted by themicah
Other than saving a few pennies in taxes, "direct" flights with stops do not benefit pax.
. . . .
The terminology is flat-out misleading and should be abolished. A flight these days is either nonstop or connecting.
Are you listening, NW?
This change in marketing can be done unilaterally. It does
not require an act of congress.
Any "advantage" in tricking customers into thinking NW offers non-stops that it really does not, or coming up first in a Computer Reservations System (CRS), is more than offset by increased customer dissatisfaction.
The next step is to convince CRS operators to stop listing "direct" flights ahead of connecting flights.