A good subject to bring up, given the recent discussions.
I ranted a while back about about improvements I'd like to see.
http://www.flyertalk.com/forum/Forum20/HTML/000657.html
Not sure that I would change the elite levels, not sure of the rationale for this...certainly CO's 50 percent, 100percent, 125percent respective mileage bonuses are the best in the business....but some major changes that would make one pass the best. Whereas I think that CO is perhaps the best airline, the OnePass program is not the best, insofar as these elements are separable--Freddie voting is a mix of both, it seems.
1) End the 30 day or less "maybe" notification of upgrade award or travel award for international/Hawaii BusinessFirst.
2) Upgrade on the lower international fares with miles, as with AA.
3) Upgrade of award tickets, as with NW for Gold/Plats (reciprocity?).
4) Free stopover with domestic award travel at 25k, as with AA.
5) Ditch the asinine $75 express fee for upgrading flights with miles on day of departure. Other airlines do it electronically for free! See UA.
6) Rid the $75 fee if I want to pick up my award ticket, as a paper ticket at the airport. See UA and NW.
7) Award ticket inventory should be equitable. Non-elites get less domestic availability than elites. And NW elites only have access to CO's non-elite inventory, whereas CO elites have access to the biggest basket of award seats on NW, irrespective of status.
8) (airline) More room throughout coach, especially on transcons (737s, ah)
9) (airline) While I'm dreaming, BF seats on all transcons in first.
Of course, there are many CO positives, as well...but that's for another thread.
[This message has been edited by JeffLewis2 (edited 11-06-2000).]