JeffLewis2,

The complaints my friend spoke about were in regard to the Auto-upgrade being a pain to deal with. Apparently, ( and I don't want to put words in her mouth either)there was about as much communiction between Continental and gate agents as there was with many of us....zip. The agents have to deal with the problems that arise when flyers miss the upgrade, don't know about the program etc. She said the complaints about the new system have been many, and have been loud too. She reminded me of the time the program would not allow Silvers to upgrade, and how quickly that was changed. ( I was not with CO then, so I am not sure of the details) She has worked for them for many years, so I would guess she is in the know, and has never mislead or let me down before. She did not address any favorable comments about the new system.