FlyerTalk Forums - View Single Post - When the announcement was made: A new angle
Old Nov 1, 2000 | 4:48 pm
  #16  
Boomer
Original Member
 
Join Date: May 1998
Location: New York
Posts: 2,115
Bizjet, funny I looked at the timing issue totally opposite from you. They did not give 2 months notice, they gave zippo, the change isnt happening Jan 1, its happened already.

Also I wonder if they will give a free refund to anyone that has already booked a mileage run flight, since the terms of the onepass program changed after they booked the ticket.

I think these "october and november suprises" by continental are terrible customer service.

I agree that only time will tell if we are effected by this change. I suspect that I will suffer slightly, but thats just a guess. What I know for certain is my upgrades will not go up, I'm 95%+ and the only segments I missed were ones that were sold out of FC well before the 3 day period.

What I object to with the EUA system, is you have no way of knowing your upgrade chances on a given flight. ITN becomes useless, it might show the flight as A9 F9, but when you book your ticket you have no way of knowing how deep the autoupgrade list is. You could even up picking a flight that you have zero chance of an upgrade.

I have less information with which to make a decision. This doesn't help me.
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