Originally Posted by mlawless
...I think we should have Cigarman pitch that CO gives him a contact and once a week we get to audit the upgrade process on a flight of our choice. It would give the process some much needed integrity on this board.
Neat idea, but I think that may be a little too much to ask for. I do think that you are 100% on the money with increased transparency -- something that could be helped if R were made public. Much dead-end speculation could be laid to rest, as well as pointless calls to phone agents.