Well, you can still call in any time during your upgrade time window. You might just find that you've already been upgraded. Aside from people who don't want to be upgraded because they are traveling with others, or the fact that the Industrious Elite member now cannot get upgrades I don't see a major problem with the test per say.

I do feel CO's lack of communication to its customers is outrageous though. Equally outrageous is how the customers generally put up with this kind of thing from CO, and other airlines without taking much of any action (other example the DL L fare rule). There is no excuse for them not to note this test in the Onepass web site, via email, etc. I'm not a CO employee, but it seems they also might be giving little or no information to the front line employees who work with the customers. I've gotten much more information from Non-NonRev on this board, than any call inquiring to the elite desk, or from emails sent to Cust Care/Onepass to inquire about the status of the project.

So by and large I think the project is perhaps a good idea (time will only tell), but the communication to customers could not be done any worse than what they are doing. But what do I know, J D Power & Associates will probably give them another award.

I'm quite happy with many CO employees I've worked with at airports, etc. but as you can tell, quite disappointed (actually overall) with their corporate office infrastructure. This includes Customer Care, The Onepass Service Center, and often the Elite Line (especially for non routine matters). Per other threads on this board, say ten years ago, the Elite Line was really something to write home about (rather than just a different light that flashes on the persons screen). The elite reps would have personal interaction with a customer, and would follow-up on something until it got resolved.