i may be pushing it but I think i am kinda right when I suggest that rbAA knows all to well that Points.com's treatment of customers and their point-bearing accounts is completely subjective and sometimes purely based on luck. I think that with Points.com, if you get something you set out to get through them--no matter what it is, you were lucky. If you did not, it can be a long and windy road. Oh sure, a simple transfer here or there may post as planned but higher order stuff like what you were trying to to could get lost in the cogs big time, that's for sure! (it shouldn't but it can and it does)

So for those for whom it works out nicely, I say congrats. Make it work fer ya, keep going, and enjoy your ride. But for anyone who is stuck in the sidelines, waiting for something to post beyond the normal 4-6-8-10 week waiting period, concerned about an issue that has yet to be long since resolved, and now thinking that all other people surely think your issue must be user error, I give you this contact below. He is the man on top systems-wise:

[email protected]

Nice guy actually--pretty receptive all in all, and an old software guru at heart (so he claims in similar words)...

There had been one FTer who shared my tenacity and found all the investors and boardmember's names, and also got more info on the corporate structure after some serious digging. I emailed with Mr. Glass and he eventually helped do the final clean up and compensation for all those people suffering missing miles from last year's Ebay Anything Points/AA/Points.com promo debacle.

To give you an idea of how long it took to finally resolve everything--even when dealing with top men, the last time I emailed with his was in February and I consider my dealings with Points.com to be completed in terms of my having any old or current problems with them. They eventually came thru for me and I did participate in a couple more small things using my existing account, so technically speaking, everything works now for me.

however, in my opinion, everything still takes way too long to post, and for that reason, as said in an earlier post in here, I will just let my account fizzle, and will not renew it again. I have no use for it's inherent hassles and relatively high fee structures. They are still the only company that does transfers and so business-wise, they nailed this market. I suggested in other threads that someone somehow make a newer version of Points.com and even appealed to Randy for this sort of thing, but I am only one man who is customer-savvy, not business minded. I am not on the war path to oust Points.com anymore but I tell you this: We will be in trouble should they continue to grow, because in my opinion, they still seem to waver and falter on a few major things concerning points postings and the like. This can be a big issue for anyone relying on them to convert something that makes or breaks a family vacation or something. Sounds trivial to some, maybe, but if you do use the service, please do not use it to plan travel! Use it just to pick up a few miles here and there in a growing account that is not yet being considered for award redemption by you or your loved ones.

Although Mr Glass helped me out and promised to look into issues that started problems in that big promo last year, things still run along with many holes for your points to get lost in. And now, the fees are going up, so you get to pay more for that level of service to continue.

They also power Mile Point, which, though two family members are currently receiving magazines from mile use set up in that system months ago, the miles fail to be properly deducted from people's accounts and the Points.com software that powers that service is pretty flaky in the opinions of many in the know. We are unable to get answers from them or Points.com on this issue and to me, such ineptness is inexcusable. To allow it is bad on all of our parts, I think. We should even eduscte the masses on this! I would not use the service if I were new to all things Points & miles!

Well, I have said my piece--again. Good luck w/ Mr Glass--that is, if he doesn’t take a few vactaions like the manager, Lissa Romano did 3 times during last year’s EAP/AA promo problem...

MM
-Customer Deight.