Originally Posted by Aviatrix
I suspect that the Hinderdesk is going to collapse under the weight of complaints from people who are having their retro-claims turned down.
Not so easy: if members HAVE been officially "informed" by means of Terms and Conditions (does anybody ever check there the list of the classes not giving miles?), FD News (always read the minuscal textes!), Mileage Summary etc., KLM is legally safe.
This wouldn't be the case instead, if they changed the rules without previously informing the members, but as it never happens.......