After 2 years Hyatt still has not got the points situation right!

When will the webmaster sort it out!

I very rearly book the hyatt.com prepaid rate for myself or anyone else
(I do a lot of hyatt bookings for friends and collegues)

On a couple of recent bookings still no points for the prepaid rate!
then I emailed service and they said that they had checked and the points were correct.
absolutely not!so I had to waste time sending another email.

how many others of you have had this problem. it has been happening for a few years now so its not new!
Hong kong Regency
Adelaide
Perth
Sydney
are just a few I have had to correct!

I never ever used to check my points until it happened in Perth.
I am sure there are a lot of you who do not check entries other than-
did I get the stays/nights!