Originally Posted by channa
That's not what that slide said. It said that 98% of the upgrades awarded to Platinums were to bona fide Platinums (those who earned it). The remaining 2% went to comped or promotional Platinums (those with the "wallet candy").
You're kidding? When I first read the upgrade numbers on another thread, I was under the impression that it meant that Platinum upgrade "requests" were successfully filled 98% of the time. I didn't believe those numbers because the Gold and Silver %'s were nearly the same. It just didn't make sense. Now I see why.
I can't believe CO brass actually presented that slide! Those numbers mean nothing! Did anyone question why they were presenting this?