Originally Posted by SunLover
If that quote is correct, I am sure that in "corporate speak" Continental exec's meant that 98% of Plats. got at least 1 upgrade during the year. Not wrong factually, just not informative or applicable.
That's not what that slide said. It said that 98% of the upgrades awarded to Platinums were to bona fide Platinums (those who earned it). The remaining 2% went to comped or promotional Platinums (those with the "wallet candy").