Airline Quality Rating 2005

And who is responsible for the operations at US? Al Crellin

As I've posted before, the lipstick is gone.

"US Airways (US) showed declines in all of the four criteria tracked for 2004. A closer look
reveals that US Airways performed worse in on-time performance (79.2% in 2004 compared
to 79.7% in 2003), mishandled baggage (5.33 per 1,000 passengers in 2004 compared to
3.55 in 2003), denied boarding rate (0.65 per 10,000 passengers in 2004 compared to 0.34
in 2003), and customer complaint rate (1.21 per 100,000 passengers in 2004 compared to
0.90 in 2003). Their overall AQR score change (-0.96 in 2003 compared to -1.55 in 2004)
was the largest drop among the 10 airlines showing a decline for 2004."