One of my main irks with WorldPoints is that they refuse to give you a choice of flights without using more points and getting less dollar value. The person on the phone gives you BS about "what do you prefer in your airline...customer service, on-time arrivals, onboard comfort?" I always would respond "I prefer the Continental non-stop flight at X o'clock." They put you on hold and come back with some flights that connect with a 4 hour layover and say they are "great flights" because they got you a non-stop on the return...the redeye! Anyway, I really just don't like how the WorldPoints program does business and treats its customers like idiots.