As they say in their commercial they do not have freezers so everything is fresh. The lettuce and tomato are freshly cut and many people do not like their fries because they are use to the crap the other places serve that is frozen and full of preservatives and not entirely real potatoes. INO use a potatoe cutter and just throw the fries directly into fryer.

SOT

I was in a bar the other day and a woman ordered nachos. She told the server that the chips tasted weird. The server asked how do they taste weird. The woman replied that they didn't taste like the store bought kind. The server said no our torillas are made fresh daily from cut corn tortillas and the woman replied, "yeah, thats weird." I guess she is use to the crap at Taco Bell.