dgolds:

The way I understand it the flight crew was professional. They served peanuts and drinks after about two hours and the pilot did make anouncements. So in one respect, they did follow part of their Customer First initiative.

Nobody's really addressed it but I do feel airlines are responsible for weather delays. Not in the sense that they can control the sky, just that they can handle things better. IMO there is no justification in keeping passengers cooped up for 6 hours. I can read a weather map well enough to see if the storm is clearing or not.

We, the flying public, (and myself included) tend to give the benefit of the doubt to the airlines. In fact, if you were buying any other product, would you stand for this kind of treatment? Me ... I wouldn't.