Originally Posted by TokyoCanuk
Same thing happened on AC 04 today.
Departing NRT on route to YVR the IFE didnt work. The menu system was functional but nothing could be viewed.
They were pretty quick at handing out a compensation form worty 3,000 aeropesos. I asked if that was the best they could do but the incharge said that sall they are authorized to do.
So i asked for a second meal :P hahah ^
I was on an Ac330 today. IFE didnt' work. I asked the in-charge to go restart the system. They did. It worked. It needed a reboot. ITS TECHNOLOGY PEOPLE, AND IF IT DOESN"T WORK ASK THEM TO TURN IT OFF AND THEN TURN IT ON AGAIN. The amazing thing is, the FA's on these flights really don't know what to do other than to shrug.