I don't have all the details yet, but a coworker of mine was held on an CO airplane from EWR - CLE for over 6 hours (without leaving the plan) last Friday due to weather. While we realize CO can't change mother nature, were they right in keeping him on board for so long?

I don't think it was right. He will be sending a letter. Please help me/him formulate it. Specifically, what should he ask for.

Thanks for the help.