Through only the few times that I have ever had to deal directly with COOL/e-service online/Expedia personnel, I am left with the impression that it is an organization comprised largely of individuals who really don't themselves travel much, and therefore have no comprehension let alone appreciation of the trials we customers have to endure in order to do business with them.

[This message has been edited by FQTV (edited 07-20-2000).]