Originally Posted by grouse
No, it's easy.
"I'm sorry to hear that, sir. Is there something I can help with?"
Okay..
So what would you respond to this:
"Well, my car got stolen."
"I don't know... - my house got burnt down."
"I lost my job -
can you help?"
You just don't ask those type of questions.
You don't even know the person!