Originally Posted by Eastbay1K
I'm not "making excuses", but I think the US service industry management puts un(der)trained personnel to deal with the public way too soon, and management in many cases do not treat the employees with the proper respect, etc. On the flip side, I think that many US service employees don't treat their jobs like a career, but rather, just as a job until the next one, and as far as younger people go, many aren't all that well-educated, and have been raised in an "its all about me me me" society.
Sorry
Eastbay1K , I perceive this comment as a blow under the belt to the young generation.
I am originally from Europe, am an American citizen however, and live on both sides of the ocean.
One of my greatest pleasure when flying back to the US, is to be greeted in all restaurants and hotels around the country with genuinely friendly and happy faces, wishing me, albeit superficially, a good morning, how are you today? I am so and so, etc. what may I bring you today?
When I am angry, I call them "old bags", this is the other service personnel I meet quite frequently in the banks, at the airline counter or on the telephone... The frustrated middle class America, with as little education if not less than the young ones, unhappy not to have "made" it in life and having a grudge against everyone.
The question was, is it a cultural thing? In America it is. People in America grow up being repeated unrelentlessly how great America and the Americans are, that they are part of the best nation in the world, we are ther strongest etc. etc. ad nauseam. Too many people believe all this garbage a little too literally and as such they tend too often to react with the proverbial attitude: "well Buddy, if you don't like it, **** you"
There is a lot of schooling going on in the US to learn how to sell products, but no one teaches them how to get a customer to return. The mentality is cash in and go to hell. In other countries it is cash in and welcome back for more, please...
Bad service is not met where young people work, open your eyes.