Originally Posted by DJMeatBall
That was a long, relatively complicated read.
So should the summary of what you said be that "irregular operations consume too much time for both NWA passengers and NWA employees"?
If it's any consolation, I had to stand in line twice (for at least two hours each go through) at the ticket counter to get rerouted when NW 1 from LAX to NRT got cancelled yesterday. It was a massive mess, with frayed nerves on all sides, and the agents still had to check in the AMS / DTW / MSP people all while trying to reroute & accomodate. It's amazing anything can get done when things like this happen.
It'd be nice if the airline kept agents "on-call" for when irregular ops happen.
It was a long, relatively complicated day! (Besides, what good are NW sucks! My flight was delayed three hours! I'm never flying them again! posts without details?) Especially because today my rebooked flight from MSP-LAX was delayed two hours again for mx reasons. I made a brief comment to the woman in the WC along the lines of "this whole cost cutting thing sucks... Online checkin, online booking is okay, but when push comes to shove and you need a human, you can't get one."
You're right about the oncall agents. I think you could get away with having a bunch of people on duty, unpaid, for one week at a time. How? Give them travel benefits. Enough people would eat it up.