I don't mean to personally attack anyone here...

....but in all honesty, in the 1.5 years I have studied here, I am amazed at the level of rudeness in the service industry.

Specifically in the airline industry you find that people just don't care in giving good service (most of the time). Of course, people automatically blame it on 'low wages' or 'union trouble' or 'incompetent management', and in the end they put all the damn frustration onto the customer!

WHY?????????

In Asia - let's say Japan for example - the United (for example) ground staff are a thousand times nicer compared to many of the US based stations! Why is that? Why are they so dedicated to their company and in ensuring to their fullest extent possible that people are helped to their satisfaction, while in the US you better not ask the gate agent a question - for she may unload you and cancel all your reservations!!!

Maybe this is something for OMNI?