In response to FQTV's Q's:
I was travelling from EWR to EFD (Ellington Field) via IAH. For those unaware, EFD is 32 mi. south of IAH and CO provides service there for the convenience of residents on Houston's south side. When I flew into IAH, I found out that my flight to EFD was cancelled. I went to the customer service desk, and she put me on a later flight to EFD that would give me a 6 hour layover at IAH. I told the Agent that my car was at EFD and no one could pick me up at IAH. I told her that a six hour layover seemed unreasonable (given the close proximity to IAH), and asked if she could arrange for ground transportation to EFD (32 mi. south of IAH). She told me no.

I read in P Club for about 5.5 hours and then went to the gate to take the flight to EFD. It turned out that this flight was also cancelled for mechanical reasons. I went to customer service desk at CO Express and the agent told me that they can cab me to EFD, but I have to wait until three others showed up because she has to assign four to a cab. I told her my previous situation and she didn't care. Twenty to thirty minutes later the agent finally authorized me and another woman to take a cab to EFD.

I didn't ask for any compensation from CO. I just explained the situation as I did above and told them I was disappointed with the way this situation was handled. I really don't know if what they gave me was fair or not. My point is I already have access to the P Club through Amex and P Club passes are really not of any use to me. Should I ask for more, ask for the same compensation (monetarily) in another form (e.g., travel voucher, onepass miles), or stop whining ?

Thanks.