They wouldn't put me on the waitlist unless I gave them the miles, and the 20k have already been deducted from my account. As its an eticket the certificate is also electronic apparently. I asked what would happen if I didn't get the upgrade, and CO said I could have the miles redeposited for a FEE!!!!!What a cheek.Anyway, called again today, still no joy, but better answer from the regular International desk than from the elite line BTW Mauld what day are you flying? I'm on 30 June,might see you at ewr