interesting topic. when the electronic ticket first showed it's presence, it made my life easier when travelling. replacement was a heck of alot easier if you lost your boarding card. when i couldn't produce the paper ticket on one particular flight, i was forced to purchase another ticket at a higher price due to last minute booking. i thought it was unfair, but was not in the position to argue. saving grace was that the airline allows you to get the money back if you can reproduce the original ticket or coupon. the refund would be for the replacement fare. you still have to pay the admin fee of whatever it was though.