Originally Posted by 7E7
Most of the authorities do take their customers (passengers and carriers) very seriously and make improvements that reflect their needs. I am not sure if having airline representation on the Boards will do this, and if there is how would you do it? Does each carrier get a board member or does IATA? This could make for an unweildy board depending on the authority.
I'm assuming you are excluding the GTAA from this list?
Otherwise we wouldn't have had a ridiculous new terminal with shoddy services (which are a monopoly under the covers, IIRC), poor queue management, bad design compared to other new facilities, etc?
Simon