Originally Posted by GUWonder
This is a routine issue at many hotels. And in the worst cases you may even discover that you get charged at some arbitrary exchange rate (to your disadvantage as a customer) and yet get only points on the basis of some other exchange rate.
Wasn't there a thread about this being an issue at several Starwood hotels in Australia two years ago or so?
If this is an endemic problem, then Starwood has failed in this important regard as franchiser especially when they run the booking site (even if it is quite possible that this problem exists in all franchises).
I have sent the details to Four Point customer service to get their response. I believe this needs to be more than just refunding the difference and throwing a few points as "hush money". The practice needs to exposed so that other consumers don't continue to be defrauded. But I will wait for their explanation first as to what they intend to do regarding this problem.
Meanwhile, does any one have suggestions on what governmental or judicial agencies would be appropriate to pursue this issue with? FTC?