NIckW, would you kindly post a report including room layout, view, service quality, etc.... I am considering staying at the FS Canary Wharf when I return to London in a couple weeks time..... and ^ ^ on the upgrade to a 1 BR suite!! Kudos to FS too for making, and keeping, their customers happy!!
Originally Posted by NickW
Replying to myself
I'm actually at the FS Canary Wharf right now, having been prompted by this thread to check out the rates on the website.
I booked into a Deluxe Room on the Easter Surprise package (£265 inc VAT, including easter amenity - chocolate eggs! - plus breakfast and an upgrade if available). I booked the Deluxe Room to see if I could chance into an Executive Suite.
I turned up a bit early at 2pm - my room was ready, but they had to check with housekeeping regarding a suite - I told them I'd be back at about 5pm (I was meeting some friends to toast the Oxford boat race success!). When I got back, I found they'd upgraded me to a one bed suite - a two category upgrade.
I'm so used to getting fobbed off by hotels over upgrades 'if available at checkin', so this was a very happy surprise!