They are polite and eager but totally lack competence, clarity and what's cearly an emerging flavour is that they are so keen to earn your confidence they claim to understand and action when they haven't. I'm sure it's a culture difference rather than anything more sinister.

"Nice" was pronounced as ice as in icecubes. By juxtoposing a few of the letters of my name I became Mr "Elwis" as in Gracelands. T

Given up trying to check in. This is a part of a cunning plan to stop telephone check-ins.