FlyerTalk Forums - View Single Post - $15 "Annual account summarry fee" on AAdvantage citicard!
Old Mar 26, 2005 | 2:23 pm
  #5  
Tempus Fugit
 
Join Date: Feb 2004
Posts: 211
Call And Complain!!!

Originally Posted by Wexflyer
Just looked at the latest statement for my AAdvantage Citicard.
It has a $15 charge for an "annual account summary"!
I never saw such a charge before, never asked for an account summary (though I did get one), so where is this fee coming from? I have a "fee-free bronze" card.
ME TOO! And I have not used the account in ages- also is Bronze and also was told that there were no fees with that account. I called a couple of hours ago and complained and the rep I spoke with said that first she would "remove the automatic account summary" from the account and second she put in a request for a refund of the charge. It should appear as a credit on my account in 2 business days.

Other half who also has the Bronze and also has not used it in ages was also charged so he called. The rep this time says that all he can do is "request" a credit but has no idea what will happen. Rep said "if they will credit it back it should be within the next 10 business days so watch your account and call back if it does not credit and we will see what we can do".

The fee was charged on March 1 2005.

Everyone who gets such a charge should call and complain!

I don't know about anyone else, but lately I am being bombarded with "changes to agreements" from credit cards "enchancements" from bank "mergers" and "new features" and other changes from the various FF and FG programs to which I belong. But this takes the cake as a sneaky attempted to take money from me.

I guess it is time to start reevaluating which credit cards to carry. I am getting really tired of always having to "be on my toes" and "watch my back" with the various companies I do business with.
Anyone else feeling the same?
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