Originally Posted by imverge
my only issue is that the exchange rate the hotel uses should be the daily bank rate not the "daily in-house rate".
I totally agree with the "should" part, but there is a difference between "should" and "must"
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Originally Posted by imverge
But to convert the rate at what ever the hotel deems is profitable... that is not right.
Nor is charging $10 USD for a bottle of mineral water ("market" value ~ $2 USD) from the minibar, but that doesn't make it fraudulent
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Originally Posted by imverge
Next time I will book in USD and pay in USD and I expect it to be honoured at a 1:1 ratio... FAIR?
Fair, but you cannot pay in USD as that would be illegal...
The best course of action is simply to contact the US-based customer relations department after your stay is complete and ask for a refund of the difference, just like you did. If the hotel refuses to compensate for the difference, the chain will usually issue a cheque themselves...