Thought I'd update this one since my account still hasn't been updated from 11/7/99. I e-mailed customer service and asked why updated statements are such a problem for CO when UA and DL seem to have figured out how to update statements online. Received a response to my e-mail telling me to call onepass for an explanation of their system for updating statements. This response seems to have missed the point. I don't really care what their program is for updating accounts. All I know is that it takes way too long and there seems to be no really convincing reason for the slowness of it. CO's cluelessness on this point is hard to understand. If anyone at CO reads this, please work on this...