Originally Posted by johnp012001
...they'd have to go back to the ticket counter to be reimbursed. They decided they did not want to go back to the ticket counter, they'll eat the $100 and never fly Delta again.
Unless there's something more to this, it seems your friends valued the 10 minutes they didn't stand in the ticket-counter line more than the $100... it makes sense to me that the ticket counter is where one would get reimbursed...
It's stupid that Delta didn't give them hotel rooms, they should have because it was mech, but it sounds like your friends had the opportunity to get reimbursed but simply didn't want to take the time.