CO needs to do some refresher training for ticket office & res. ctr. employees on what a "codeshare" is.

Last week, I booked on some CO/VS codeshare flts for March (CO 4410 JFK-LHR; CO 4403 LHR-JFK), thru the elite line. Since I had to cash in a voucher to pay for it, I had to go to a ticket office.

When I got to the office at the Port Authority Bus Terminal early Friday morning, I gave the agent a piece of paper with the itinerary written on it: locator #, dates, flights, airports, seats I had reserved, fare (OK, I can be a bit anal about my travel plans). He said "You can't use this voucher on that flight - it's not a Continental flight." I told him that it was a codeshare, and that for voucher purposes it was considered CO. He replied "No, we don't serve Heathrow, and we don't serve JFK" (someone tell the man about 2x/day to CLE).

I said, "Well, please pull up the record, and if the computer won't take the voucher, we can make a phone call about it. I booked the reservation through the Elite Line reservations desk, and told them I was using a voucher - that's why I didn't just get e-tickets." He didn't say another word until it was time to ask for my credit card, and of course the voucher was just fine...