I'm a journalist working on a story about car-rental upgrades. I'm wondering if anyone has ever had the following experience:

- You arrive at the car rental location. You're told by an employee that your car is unavailable.

- You're given two options: 1) wait for several hours until a car in your class arrives or 2) upgrade immediately for only x dollars per day more.

If this has happened to you recently, I'd like to talk with you. You can contact me at [email protected] or by phone at (407) 699-9529. My deadline is Thursday, March 24 at 3 p.m.

Many thanks,

Chris Elliott