Nobody there could really figure it out. (That's the scary part) My February auto-payment did not go through (I checked online and saw it right away) and it seems that someone had transposed some numbers in the bank account info so they said, "sorry we'll get it right next time." I even told them to go ahead and take the payment then but they said they'd get it all the next payment. So I asked about the $200 in finance charges and they said they'd reverse them, which they did. I go on using the card with no problem. I was a little uneasy about them so I called last week to verify that they had the autopay info correct and so I went over the account info with them and we seemed to be right on track for the payment due this week.

And then BOOM. I go to use the card the next day (last Friday) and it's declined. I've got a $20,500 credit limit with them and I'm not even halfway there. I tried to call customer service Friday afternoon and they're CLOSED. I finally call Saturday morning and get a surly agent who tells me that my payment is past due. I try to tell her about the autopay fiasco and she says "You don't have autopay set up on this account!" Imagine my surprise.

I figure I'm not going to get anything figured out with the weekend crew and get through on Monday to a very apologetic supervisor who also can't explain any of the confusion either. She tells me that yes, I do have autopay set up and that it's set to pay the balance on the 24th. But she can't explain the card decline and offers to turn it back on. She also says that they've been having a lot of computer foul-ups with the Chase integration. By this time, I've decided I don't need these people having all of my financial info and decide to close the account immediately.