Originally Posted by tristan727

How exactly does one follow-up and chase the mobile phone points? Apart from the initial, being passed to 4 difft . depts., which I'm getting used to - when I finally got through to Tesco Mobile Phones, they advised me that they had done all they could, ie.advising Clubcard to credit the points - and that they could send an email confirm. to Clubcard if needed.

But when I called up Clubcard, they said they had no records of the transaction, & that their computers cannot send/recieve emails etc., she then gave me a customer services number, but I didn't bother writing it down, as already on the phone for 20 mins in the office here.

Annoying thing is, my fiancee's temporary card has got the points, even though ordered 3 days after me - which I kept re-iterating to them, as they tried to fob me off with 'will appear on your next quarterly clubcard statement', even though they had no info. on it.

P.S. I'm starting to believe that all Tesco staff, be it from Checkout or Clubcard, are trained to fob off the customers by simply saying 'Looking at your point balance, you have been credited the points'. Think I'll try this with our suppliers.