Over the phone (or via email), I can never get an India-based CSR to resolve a single travel issue for me as the CSRs parrot the talking points; however, the same issues always seems to get resolved by a US-based or European-based CSR.

British Airways-retained personnel are what motivated me to post this; Alitalia's India-based reservations personnel (serving the Indian market) were a less immediate motivator, but they too fueled the fire. [And don't even bring up Citibank's India call center .]

... and to think Swiss and Delta led the charge in this regard and that there are ways to resolve such issues.