MWeiss:

I appreciate your additional comments and stories, maybe I'm just jaded after years of doing the personalized greeting when CO wasn't anyones favorite airline. It didn't seem to make a difference then, but maybe it would now and that's why I'll be willing to give it another shot.

I would like to state that as a person with a very difficult last name to pronounce, I won't change my mind on actually using last names. I hate when people (i.e. other f/a's when I've traveled for business) mis-pronounce my last name. I'd rather they just provide excellent service.

I think it is a element in providing excellent service, but it doesn't define the flight (at least it doesn't in my experiences as a customer).

Thanks for the great story and as I said, I'll try to incorporate a personalized farewell on the flights where I'm the lead.

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CO757



[This message has been edited by CO757 (edited 01-01-2000).]