Originally Posted by aspro
With the new fee regime at Swiss, what happens when the customer has no choice but to book the award flight through the TravelClub service centre? Booking awards on partner airlines requires this, so is one charged a fee even though there is no facility to book non-LX flights online?
I have been in long discussions with the responsible people at Swiss but they are not interested. I (as a gold member) had to pay several hundred francs booking fees when I booked from my father's and brother's accounts for tickets that I used for myself...