Originally Posted by divrdrew
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Finally, make sure you fill out a complaint form and have the manager/supervisor also fill out an incident form. Do you do this while holding up the line or while you are going through secondary screening?
I complained from the time I refused to take off my shoes, continuously through secondary, and even after unsuccessfully trying to get a real complaint form. I wasn't even allowed through the metal detector to see if I beeped. Nope, straight to the secondary side door with me. They had no complaint forms at BWI that day.
If I had known my flight would be delayed two hours, I would have spent that complaining as well.