Early this morning, I received an e-mail from CO Customer Service replying to a message sent to them through their website. That message appeared below the comments (totally canned, BTW) from the CO employee. Problem is, the quoted message was not mine. Over the past couple of months, I've sent 2 different messages to CO Customer Service through their website form, neither of which has been answered.

It's been about 12 hours since I informed the person who e-mailed me that messages and the associated e-mail provided by the sender are getting shuffled in their system. I have not received a response.

Anyone else have problems getting CO to respond, or worse, to respond to the wrong person?